+44(0)20 7314 7700
Support and Maintenance
Scanner hardware and software support is vital to ensure disruption to your operations is minimised in the event that your business critical applications encounter downtime. Capital Capture's Active Support and Maintenance programme can offer a personal, fast service and commit to getting your event of system failure or disaster.
Prevent most problems - solve the rest fast
Capital Capture understands that every business is different. To accommodate these nuances, we offer bespoke scanning support packages tailored to meet your business needs. Our trained support team ensures that our service integrates seamlessly with yours. So in the event of disaster, you can be assured that your scanner hardware and software is up and running as quickly as possible.
Support Packages - Multi-Channel Support
Our dedicated support team is trained to respond to queries relating to your business critical automation solutions supplied by Capital Capture. Our multi-channel support package offers clients telephone, fax and email support levels (typically 2, 4 or 8 hours).
Subscribers to this package benefit from a FREE health check facility. This enables you to contact Capital Capture with proposed changes to your supported systems before any implementation. Research shows this facility reduces overall support calls by more than 30% and eliminates system downtime caused by modifications.
Mechanical Hardware Malfunction
This package provides peace of mind that hardware malfunctions will be dealt within the most time efficient manner.
There are four levels of support to meet your needs:
Active 1:
The benchmark 8hr visit/8hr fix packageActive 2:
A 4hr visit/8hr fix package for when you need a faster serviceActive 3:
The 4hr visit/4hr fix package for business critical applications that can't endure downtimeActive 4U:
If you need 24hr support or a disaster recovery plan, we can find a package that meets your business needsBenefits to Capital Capture's Active
- A range of support solutions that meet the needs of your business
- FREE annual preventative maintenance check
- Trained, friendly and understanding help desk staff ready to respond to your problems immediately
- Highly qualified hardware engineers
- Peace of mind that in the event of system failure or hardware malfunction you are up and running as soon as possible
- FREE health check for when you plan modifications to your system
To find out more about our support & maintenance services please contact us on 020 7314 7700 or fill in our contact form
