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Scanner Support & Maintenance
Scanner hardware and software support is vital to ensure disruption to your operations is minimised in the event that your business critical applications encounter downtime.
Capital Capture's ACTIVE Support & Maintenance Programme can offer a personal, fast service and commit to getting your business critical hardware and software up and running in the event of system failure or disaster.
We offer support and maintenance programmes for a range of scanning hardware and capture software from leading technology manufacturers such as Kodak, Fujitsu, Canon, Bowe Bell & Howell, Kofax and Cardiff Software.
Capital Capture provides:
- Standard Support hours 09:00 - 17:00
- Support of Kofax Capture and VRS software
- Categorisation of types of failure and response times
- All new equipment (hardware and software) can be added to contract on a pro-rata basis
- Umbrella support and maintenance contract with review mechanism
- Annual preventative maintenance site visit
- End user training
- on-site software assistance
Prevent most problems - solve the rest fast
Capital Capture understands that every business is different. To accommodate these nuances, we offer fixed and bespoke support and on site maintenance packages tailored to meet your business needs.
Our trained support team ensures that our service integrates seamlessly with yours. So in the event of disaster, you can be assured that your scanner hardware and software is back up and running as quickly as possible.
Our dedicated support desk is trained to respond to queries relating to your business critical Capture and Automation solutions supplied by Capital Capture. Our multi-channel support package offers clients telephone, fax and email and webex support within agreed service levels (typically 2, 4 or 8 hours).
Scanner Hardware Maintenance
This provides peace of mind that hardware malfunctions will be dealt with in the most efficient manner.
There are 4 levels of support to meet your needs:
Active 1:
The benchmark 8 hour visit/8 hour fix package
Active 2:
A 4 hour visit/8 hour fix option for you when you need a faster service
Active 3:
In the event that your scanner hardware is not operational within an agreed period of time (typically 4 or 8 hours), loan equipment of equivalent or higher specification will be supplied until your hardware repairs are complete.
Active 4U:
If you require a 24hr support or disaster recovery service, we can tailor a package to suit your specific needs.
Hardware and Software Consumables
As a major solutions provider and a Kofax and Cardiff teleform Platinum Partner, we are ideally placed to advise and provide you with scanning hardware and capture software, as well as consumables, spare parts and scanner cleaning kits.
Benefits of Capital Capture's ACTIVE:
- Comprehensive range support to meet your business needs
- FREE annual preventative maintenance check
- Trained, friendly and understanding help-desk staff ready to respond immediately to your problems
- Qualified scanner hardware engineers
- Peace of mind in event of hardware malfunction or system failure
For frequently asked questions regarding Capital Capture's ACTIVE Support and Maintenance programme, please click here.
To find out more about our support and maintenance packages - contact us on:
Support Contact Details
Tel: 0845 680 7722
Email: support@capitalcapture.com
Fax: 020 7314 7777
