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Sales - Order Processing
Sales order processing is an important step in a series of processes that leads directly to revenue for your company. And the way your company handles its sales orders says a lot about it.
Traditionally, most sales orders arrive via fax, post and e-mail attachments and processing these can be a costly, manual and time-consuming process. But if you could process your orders quickly, efficiently, and correctly, every time, you would not only generate revenue more quickly, you would also promote better customer satisfaction, which leads to repeat business.
To process orders correctly and reduce customer inquires about order status, you need a solution that can capture, automate your business processes and integrate with your existing enterprise systems.
Order processing is a fast-paced operation involving multiple people, departments and critical transactions. Rush orders need to be identified and expedited. Complex orders may need to be routed to specialised staff. And your customers want to know when their orders have been received, are in-process or are routed for fulfilment. But the processes that support your sales orders - such as auditing and customer feedback - are often manual.
Capital Capture's intelligent capture solutions for Sales Order Processing (SOP) addresses these issues by providing an automated system for capturing incoming sales orders regardless of the delivery format (fax, paper, email, EDI, and so on), and automatically integrating that data with your back-end systems. It can help manage priority or urgent sales orders, automate customer communications regarding order receipt and progress, and properly route fax communications that were intended for another department.
It can even help you better up-sell by delivering automated messages suggesting additional purchases based on the current order.
Our Solution for Sales Order Processing delivers:
- Faster order processing
- Better management of urgent orders
- Reduced manual labour
- Automatically extract sales order information including line Items
- Reduced cost per sales order
- Integration with your existing enterprise systems (such as SAP)
- A fully auditable sales process
- Automated business processes
- Automatic customer notifications during key phases of processing
- Improved customer services - more satisfied customers
- Increased operational efficiencies
- Increase accuracy by reducing data entry errors
Our document and data capture solutions are highly automated that link back-office information processes, front-office knowledge workers, and customers and partners around the world, enabling organisations to exchange information automatically with anyone, anywhere, in any format.
For more information on our sales order processing solutions and services, please contact us on 020 7314 7700 or fill in our contact form to find out how we can develop a solution tailored for your organisation's electronic capture and imaging requirements.
