Public Sector & Local Authorities

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Over the past decade the public sector and local authorities, including education, the NHS etc, has seen a number of new regulatory mandate initiatives, such as the Gerschon Review, electronic service delivery and e-envoy government targets and the DWP's Performance Standards. These mandates reflect the most widespread changes to the public sector and civil service in over 150 years. They have several aims; to promote reform, improve citizen access to government and public services and information, reduce costs and improve efficiency.

Education

Schools hold thousands of documents and other information relating to pupils, such as:

  • Name
  • Date of birth
  • Unique pupil number (UPN)
  • Correspondence between the school and parents
  • Behavioural and absence records
  • Information on the child's education
  • Test results and reports

These records need to be kept for 7 years after the child has left, by the local authority schools, many public schools are interpreting this to mean 7 years after the child has turned 18. That means schools hold an enormous amount of sensitive, personal information which needs to be stored securely. Furthermore, teaching materials, exams and documents pertaining to the administration of the school also have to be kept.

Storing all this information and paper bases records use up valuable resources and space and increases administration costs and the time spent looking for information.

National Health Service - NHS

National health organisations keep thousands of medical, administrative documents and forms, such as:-

  • Patient medical records
  • Clinical audits and trials
  • Care pathways and care plans
  • Infection control
  • Patient surveys
  • District nurse activity forms
  • Inpatient antimicrobial and hand hygiene audit forms

These documents are held both on paper and electronically, and it is vital that this information is up-to-date, legible, accurate, accessible and completely safe from loss, damage and abuse. Additionally, records must be capable of being easily and quickly retrieved - which means consistent and accurate, often complex, filing systems are required and extensive training needed to confidently navigate them.

Capital Capture's intelligent document and data capture solutions represent a significant opportunity for public sector and local government departments to overcome these issues, reduce operating costs and improve efficiency by replacing inefficient manual paper processes with streamlined, automated electronic processes.

These new automated processes offer significant opportunities for inter- and intra-departmental efficiencies, collaboration, and information exchange. With the need to heighten productivity and speed reaction to critical events, public sector and government agencies are tapping the power of document and data capture and document management to connect content, processes and people to enable faster and more informed, decision making at all levels.

Our comprehensive, secure and automated document and data capture solutions provide complete access, enterprise wide, to critical data, enabling faster response and more accurate, timely decisions.

Moreover, we provide backup to mission-critical information, secure storage, control of business processes, and other tools to protect highly sensitive information.

Benefits

  • Improve efficiency - Automate manually intensive paper based tasks that erode productivity
  • Reduce costs - Eliminate the costs associated with copying, faxing and filing paper based documentation
  • All information and records filed in one place - easy access
  • Enhance citizen and patient customer service
  • Improve communications and respond faster than ever before
  • Improve data sharing - Share data across organisational boundaries
  • Controlled and secure access to data to authorised personnel only
  • Meet Government mandates - Meet Government efficiency targets and mandates
  • Disaster recovery/business continuity - Ensure 24/7 access to information and mitigate risk associated with loss of records, damage or system failure
  • Improve Audit trails

Our public sector and local authority clients include: Islington Council, Cheshire County Council, Purbeck District Council, Derbyshire District Council, Camden Council, Greenwich University, Birmingham University, General Medical Council, Swansea NHS Trust, Mid Yorkshire Hospital, Queens Medical Centre, Bristol NHS Trust, The Surrey Ambulance Service, City of London police, North Wales Police and many others.

To find out more about our solutions and services for the public sector contact us on 0207 314 7700 or fill in our contact form

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