+44(0)20 7314 7700
Insurance
The insurance industry has been struggling with paper for over 100 years. Employees in this industry typically spend more than 60% of their time filing, faxing, copying and processing paper and correspondence and yet they are also expected to deliver good quality customer service and win their agency significant new business each month.
Relying on paper and manual filing systems to organise transaction and customer files are both tedious and costly. Compliance can also be a real headache for insurance companies and brokers. Audits are frequent and comprehensive, taking 3 or 4 days to complete, and often they flag up process discrepancies.
In order to maintain compliance, huge volumes of data must be retained, and clear audit trails recorded in case of dispute. This means storage can be a problem, as the amount of space required increases daily, and yet amongst it all, single documents like quotes and certificates should be readily accessible.
The inability to locate information quickly in response to a telephone query represents a major customer service issue which cannot be ignored.
By effectively capturing, managing and sharing important data can help insurance companies reduce administration costs, protect client information and improve responsiveness and quality of their customer services.
Capital Capture has over 10 years experience in the electronic document and data capture market. Our insurance capture services and solutions streamline the processing of insurance related documents enabling organisations improve efficiency, automate business processes, reduce costs, increase profitability and meet growing compliance regulations.
Digital accessibility allows for records to be found at every branch every time, reducing the time spent entering in claim forms and applications manually.
Capital Capture has vast experience in the electronic capture of quotes, claim forms including motor and property, correspondence and Lloyds Box scanning as well as having extensive knowledge of London Market Principles (LMP).
Our insurance clients includes brokers and underwriters such as AON, AIG, Marsh UK Group Ltd, Swiss Re, Direct Line, Allianz, Talbot Underwriting, Cardiff Pinnacle, Mitsui Sumitomo, Brit Insurance, Miller Insurance and Jardin Lloyd Thompson.
To find out more about our work with these companies contact us on 020 7314 77 00 or fill in our contact form
