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Customer Services
Customer service departments are usually at the leading edge of the interaction between an organisation and their clients.
The key issues are ensuring that customers are satisfied, queries are promptly addressed and the costs of fulfilling this are minimised.
There are many examples we can all think of or have experienced ourselves, of poor customer service such as:
- "I cannot find your order"
- "I will have to call you back later when I have that information to hand"
- "There is no record of that on the system"
- "Sorry but we haven't had your details through from our claims team yet"
- "I cannot find your letter, application or claim form"
These problems can ultimately lose business and cost your company more in administrative overheads.
Automating business critical paper and electronic forms and document driven processes is fundamental to an organisations ability to maximise employee productivity, reduce costs, accelerate the flow of information and improve customer services.
However, most businesses continue to process almost 80% of their forms and documents manually. These intensive manual processes are time consuming, expensive and increase the probability of human errors leading to poor customer services.
Capital Capture's document and data capture solutions enable businesses to quickly and easily capture paper and electronic based forms and documents. Our capture solutions accommodate the most demanding business needs and scale to meet operational requirements whilst leveraging your existing IT infrastructure and integrating into your customer relationship management database.
Our capture solutions maintain a full record and audit of historic communications as well as an audit trail of related information such as orders, delivery notes, returns, correspondence, customer surveys and other records.
Capital Capture's document and data capture solutions also enable companies to:
- Reduce costs and save time
- Automate business process - Controlled workflows
- Reduce manual data entry
- Improve efficiency
- Improve customer services and satisfaction levels
- Manage and share documents and information securely to those who need them, across the entire company
- Meet legal compliance and audit requirements
If you would like more information about our document and data capture solutions and services or to find out how we can help automate your business processes and improve your customer service contact us on 0207 314 7700 or fill in our contact form
