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ACTIVE Scanning Support & Maintenance
Scanner Maintenance & Software Support
Scanner hardware and software support is vital to ensure disruption to your operations is minimised in the event that your business critical applications encounter downtime. Capital Capture's ACTIVE Support & Maintenance Programme can offer a personal, fast service and commit to getting your business critical hardware and software up and running in the event of system failure or disaster.
Capital Capture offer support and maintenance programmes for a range of scanner hardware and software solutions from leading technology manufacturers such as Kodak, Fujitsu, Canon, Bowe Bell & Howell, Kofax, BasWare and Cardiff Software.
Prevent most problems - solve the rest fast
Capital Capture understands that every business is different. To accommodate these nuances, we offer bespoke scanning support packages tailored to meet your business needs. Our trained support team ensures that our service integrates seamlessly with yours. So in the event of disaster, you can be assured that your scanner hardware and software is back up and running as quickly as possible.
Support Packages
Multi-Channel Support
Our dedicated support desk is trained to respond to queries relating to your business critical automation solutions supplied by Capital Capture. Our multi-channel support package offers clients telephone, fax and email support within agreed service levels (typically 2, 4 or 8 hours).
Subscribers to this package benefit from a FREE health check facility enabling you to contact Capital Capture with proposed changes to your supported systems before any implementation. Research shows this facility reduces overall support calls by more than 30% and eliminates system downtime caused by modifications.
Mechanical Hardware Malfunction
This package provides peace of mind that hardware malfunctions will be dealt with in the most efficient manner.
There are 4 levels of support to meet your needs:
Active 1:
The benchmark 8 hour visit/8 hour fix package
Active 2:
A 4 hour visit/8 hour fix option for you when you need a faster service
Active 3:
In the event that your scanner hardware is not operational within an agreed period of time (typically 4 or 8 hours), loan equipment of equivalent or higher specification will be supplied until your hardware repairs are complete.
Active 4U:
If you require a 24hr support or disaster recovery service, we can tailor a package to suit your specific needs.
Hardware and Software Consumables
Benefits of Capital Capture's ACTIVE:
- A range of support solutions that meet the needs of your business
- FREE annual preventative maintenance check
- Trained, friendly and understanding help-desk staff ready to respond to your problems immediately
- Qualified scanner hardware engineers
- Peace of mind that in the event of system failure or hardware malfunction you are up and running as soon as possible
For frequently asked questions regarding Capital Capture's ACTIVE Support and Maintenance programme, please click here.
